Today’s leader is responsible for more than their people’s performance. We are also responsible for supporting our people to become their best. And that includes looking after their mental health and wellbeing.
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Change fails because people resist, right? But the current pandemic has shown that change can happen swiftly and effectively, challenging long-held beliefs and inviting us to rethink the requirements for a successful shift.
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Click on the link below to enter your details and get access to the recorded sessions from our first ever IML ANZ Virtual Development Day. You will be redirected to the sessions upon submission.
Jasmin Craufurd-Hill FIML is a leader who wears many hats. IML ANZ chief executive David Pich CMgr FIML caught up with her to discuss leadership, volunteering and the future of energy.
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How do leaders unite their people around a shared vision and values, when they include remote workers?
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By Dr Simon Burgess
As a leader, what are the most essential qualities to possess in times of crisis? Credibility, determination, a reassuring presence, and adaptability all come to mind. After all, your team members want you to be straight with them. They want to retain a sense of purpose, and they want to be able to have confidence in you. If they don’t get clear and credible information from you, they’ll be sure to disengage and get what they want elsewhere.
Now the truth is that all of that applies at any time. Like many fundamental insights about leadership, it can be worth bearing in mind regardless of whether things are chaotic or calm. But in any case, let’s consider a couple of ethical virtues that are perhaps especially relevant in times of crisis. One of these is empathy. The other is principled integrity. Both are vital in maintaining trust during trying times.
In some ways, leading through the current coronavirus pandemic is akin to the situation faced by business and civic leaders in New York following the terrorist attacks on September 11, 2001. While the carnage was both horrifying and bewildering, clearly those leaders weren’t responsible for any of it. Their responsibilities were entirely concerned with how best to respond. And virtually without exception, the people they led were immediately ready and willing to accept all the guidance that their leaders were able to provide. Rudy Guiliani, in particular, the mayor of New York at the time, is rightly admired for the empathic role that he performed.
Admittedly, Guiliani has never been universally admired. Moreover, his reputation has taken several serious turns for the worse since he joined the Trump administration. But without pretending that Guiliani has ever been perfect (and no leader is), let’s try to remember the kind of empathic leadership style that he showed back in 2001.
Importantly, his empathy wasn’t mere sentimentality. He didn’t cry in public or put his emotions on display. In fact, in his book Leadership, he explains that “there was no time to spend actually experiencing an emotion. There were moments of anger, fear, and sorrow, but with so much to do it was impossible to dwell on those feelings.”
But Guiliani clearly was emotionally ‘tuned in’ with those around him. He listened to the experts, and his emotional intelligence was central to the open, adaptable, and sure-footed leadership that he provided. His empathy also went hand-in-hand with his confidence that all kinds of people would rise to the occasion, and when we recognise a leader’s empathy in that form, it naturally brings out the best in us. Notwithstanding the shock and grief that were so widely shared, that empathic style actually raises morale and generates a sense of resilience, fortitude, and purpose.
Without a doubt, something that many organisational leaders will have been quietly contemplating in recent months is the idea that one ‘should never let a good crisis go to waste.’ It’s an idea that has been most avidly promoted in recent years by Rahm Emanuel, former Chicago mayor and President Obama’s first chief of staff. And admittedly, it’s an idea that can be very tempting. When a crisis that isn’t of your own making comes along, it is often possible to exploit it. Put simply, you can use it as a pretext for something that you’ve long wanted to do (whether it be related to structure, strategy, policy or personnel) but for which you have never been able to gain support.
Crises need to be addressed squarely, decisively, and sometimes with radical action. But even in a state of crisis, our actions should be principled. They should always be based on a genuine rationale; one that can be defended with honesty and candour. If your organisation needs a restructure, argue for a restructure. If you want to reassign certain personnel, give honest reasons for your view. But if your supposed need for such changes isn’t genuinely due to the current crisis, don’t pretend that it is. Understanding the context is one thing. Exploiting it as a pretext is quite another.
Simon Burgess is a lecturer in Ethical Leadership at the University of New England Armidale.
By Sam Durland FIML
A few years ago, I had a brief encounter with Julia Gillard, during which I asked her how she had managed to cope with the rough and tumble of politics during a particularly tumultuous time in Australia’s recent history. She answered with one word: resilience. Indeed, in her autobiography, Gillard devotes an entire chapter to resilience, which she ascribes to a sense of purpose.
For me, resilience means the ability to overcome major challenges or setbacks. Over the past 20 years, working as an international development consultant and adviser in several African countries, I have encountered numerous examples of resilience at an individual, organisational and national level.
In Uganda, I worked with a local entrepreneur who was developing several enterprises based on primary production. The aim is to enable his poor district in the west of the country to become self-sufficient instead of importing foods and raw materials from elsewhere. He was not driven by a need to generate wealth for himself; instead, a burning desire to provide employment and a secure future for his people. He faced many obstacles, from government officials trying to exact bribes for the services they were charged with providing, to a system of land ownership that made it difficult to obtain secure title to agricultural land.
My client was dogged in his resistance to illegal payments and unrelenting in his efforts to register his land title. I especially marvelled at how he dealt with public servants, who put my client at risk of not receiving the requested service, or more alarming, put his safety in danger. In the end, sheer persistence won the day, and the service was rendered without the payment of a bribe.
The lesson: In reflecting on my client’s character, which I believe formed the foundation of his success, I would describe him as exhibiting resilience based on a strong sense of purpose and an overwhelming desire to be of service to his people.
In the small African country of Lesotho, I worked with a dedicated group of local and international consultants and advisers on a United States-funded project to develop a new government agency that would provide secure land ownership for the country’s citizens. This agency was intended to replace a government department that was widely thought to be both corrupt and inefficient in its dealings with the general public. Members of the project staff faced a major obstacle in the form of pushback from political interests who appeared reluctant towards change.
Project staff found that they were prevented from meeting with key public servants, they had their furniture removed from their offices, and there was even an attempt to confiscate their computer equipment.
The lesson: Despite these and other setbacks, they were resolute in their determination that the project should succeed (and it did), knowing that there was widespread community support for the initiative, as well as obvious benefits for the country’s economy. In the face of strong opposition, this group displayed resilience based on a sense of integrity and a commitment to do what is right.
Finally, I turn to the West African country of Liberia, recently wracked by an Ebola-virus epidemic and still recovering from a 14-year-long civil war. As a consequence of the war, much of the country’s infrastructure had been decimated and government departments’ records destroyed or rendered incomplete. Here, my role was to work with a team of international and local consultants and advisers, and their counterparts in the public service, to develop a new authority designed to oversee land administration and land management in the country and overcome a fragmented and dysfunctional bureaucracy.
Both the war and the epidemic had significantly touched virtually every Liberian whom I came into contact with that time. Yet, despite the distinct challenges, they exhibited both an enthusiasm for our project and a positive outlook on the country’s future.
The lesson: I ascribe their resilience to a sense of positive leadership at the national level (their President, Ellen Johnson Sirleaf, had won the Nobel Peace Prize), a strong sense of national purpose, and a national character grounded in hope.
For me, an underpinning sense of hope is present in all of these examples of resilience. Hope’s power is epitomised by Desmond Tutu when he said, “Hope is being able to see that there is light despite all of the darkness”.
Sam Durland is a Fellow of IML ANZ. Sam’s consulting work has taken him to more than 20 countries in Asia, the Pacific, Africa and South America. He previously held senior executive positions with private enterprise, statutory authorities and government departments in Australia and overseas.
Leaders need resilience to cope with the daily stresses of work and life. But when the work environment has changed and you face new challenges, what can help you perform at your best?
Paralympian and corporate high-performance coach, Katrina Webb OAM MIML will help take you through a three-phase process to manage your priorities, energy and your mind in our upcoming Virtual Event, ‘The Road to Resilience’.
We all encounter problems daily. That’s why we all benefit from good problem-solving skills.
In the workplace problem solving is an important part of any job. The skill with which we solve problems has a direct impact on our professional effectiveness. So let’s consider what problems you have solved recently. How have you handled them?
Although we are not always conscious of our method, most of us follow similar steps to solve problems. It is useful to increase our consciousness of these steps and apply a variety of proven problem-solving techniques to ensure we find effective solutions. Using the following process can improve our effectiveness in solving problems:
This step is the most important and often the most difficult. It can be easy to jump into solution mode and spend surplus time looking for answers rather than having clarity on what really is the problem. Try to state the problem in a single sentence and ensure not to confuse the symptoms, the causes and the problem.
To establish objectives, think about the result you want. Compare where you are now and where you would like to be and be clear in what you are setting out to achieve.
In this step, it’s important to gather facts, ideas and opinions of others that may help in your analysis and assess the information without prejudice, preconceived ideas, or emotion to effectively determine the problem’s cause.
A technique used to uncover the main cause of the problem is to ‘ask why’ five times. Here is a ‘why’ chain for high employee turnover:
Why is there high employee turnover?
Why were the wrong people hired?
Why aren’t recruitment and selection techniques applied?
Why am I not confident in them?
Why is more training required?
We can determine from this chain the likely causes of this problem are poor selection and poor induction.
A choice of options needs to be considered in problem-solving. To find the best option, you must consider several solutions, that way you’re less likely to overlook the best course of action. Work on eliminating the cause of the problem and not just covering up its symptoms. Use brainstorming, creative thinking and ask others what they think to get the ideas flowing.
Evaluate your alternative solutions by considering the advantages and disadvantages of each. Remember the best solution will normally be the one with the most advantages and the fewest disadvantages. Ensure the most suitable option best meet your objectives.
Now is the time to plan carefully how to implement your decision. Use the “who, how, what, where, why and when” prompts to develop your plan. Consider what could go wrong and how you will monitor progress to ensure your decision is working. Also, consider how you will communicate your decision to those impacted.
Routine follow-up checks will ensure that you have solved the problem. Check the symptoms again – have they gone? Take corrective action where necessary.
In summary, to continue to grow your problem-solving skills and build your personal effectiveness keep these guidelines front of mind:
One of the many disadvantages of becoming an ‘accidental manager’ is that most of the time they become managers largely due to technical abilities and less because of their people management skills. After all, it’s never easy to manage people, especially their former peers.
Although new people managers are keen and excited about new challenges there are some fundamental aspects of managing teams which they may have taken for granted. One such example is when they inherit a team meeting format. While this format may be highly effective, often it is heavily influenced and suited to the previous manager.
Being a new manager is the perfect opportunity to make your mark and running an inclusive and effective team meeting is an excellent place to start. Below are some key elements which the research indicates will create a dynamic and purposeful meeting culture.
Why is the meeting being held? The answers to this question will inform the agenda, structure and style. It helps if the purpose is aligned to the team goals, even in a broad sense. A team meeting is also a perfect opportunity to achieve a lot of things and a chance to catch everyone up on what’s going on in the overall scheme of things – gives the team the big picture context and how this relates to the team.
If you have a purpose, you need an agenda. This list of things you want to cover will determine how much time can be spent on each item. If an item on the agenda requires more time than is available, it needs to be prioritised, moved to the next meeting or given a meeting of its own. Regular meetings also help provide focus and momentum for the team.
Meetings need to start on time and finish on time. Avoid recapping for people who are late, as this indicates that lateness is OK. Update them after the meeting. Timeliness also relates to following the agenda and being purposeful.
Someone should be assigned to take minutes at every meeting (ideally someone different each time). The minutes provide a record of what was discussed and agreed. They help keep everyone in the team aligned and set tasks and time frames for action items.
We don’t mean integrating meditation into your meetings. This simply means making sure everyone is aware and, in the moment, not distracted and wandering mentally. One effective way of doing this is to implement ‘no phone’ periods when discussing the most essential items on the agenda. By doing this you’ll ensure that every minute of the meeting counts toward achieving outcomes.
Always provide people with a fundamental understanding of where the business is going. Don’t just provide a cursory statement like, “Everything’s good”. Go into detail. The better informed your team, the better decisions they’ll make. Avoid the temptation to launch into long diatribes with too much information. Remember, it’s about getting the broader view.
A simple way to do this is to have different team members lead the meeting. It’s important that this role is voluntary, so people are in their comfort zone or do so due to a desire to grow and develop in this area. Create a safe environment to encourage contribution. When team members are invited to share ideas, different perspectives emerge. Don’t be quick to shoot new ideas down and commend participants when they volunteer their thoughts.
Team meetings provide an excellent opportunity to acknowledge successes for the whole team and individual contributions. Team members are more likely to proactively contribute to tasks and roles if their contribution is valued and appreciated. It doesn’t always need to be a big deal, a simple thanks for specific rather than general contributions will usually do. The key is to be genuine and specific – that way it feels personal.
A simple way of building and maintaining rapport within the team is to have some fun together. Although team meetings need to be purposeful, having personality, a few laughs and celebrating successes all contribute to the effectiveness of a team meeting and connection between team members.
These suggestions and recommendations need to be adopted within the context of your work environment and how your teams and structures are organised. Don’t discount good ideas from team members around what would work well for your meetings. The key is to make the meetings relevant and give them your flavour – it’s a great way to establish your own management style.
Today’s society features many global citizens. People who lived in multiple countries, speak several languages and embody different cultures. In 2019 alone, more than 100,000 migrants arrived in New Zealand. That’s why diversity matters. It brings out the best in everyone and unlocks what no one person or group could achieve alone.
On Friday, 6 March 2020, IML ANZ hosted our first International Women’s Day event in Auckland. It was a morning of informed discussion about the importance of equality in the workplace, the strategies that organisations can employ and the leadership that must underpin all these activities.
We had the chance to chat with one of the event panellists, Jacqueline Parekh CMgr FIML. She is currently the Strategic Projects Lead at Asahi Beverages and before that held a senior manager role in the field of talent and organisation with Accenture. Parekh is also a Chartered Manager, one of the first to be accredited in New Zealand.
She shared her thoughts on transitioning from a technical expert and becoming a leader, the qualities of a good leader and why she is hopeful about the future of gender equality in New Zealand.
Parekh recalls that it was when she became the manager of other managers that she fully understood the crux of her role.
“Once you start to assume a management role, that’s when you’ll realise that it’s not just about competency – understanding your subject matter and executing it with excellence by then should be a given. It becomes more about rallying, motivating and coaching people to realise a goal or ambition that they otherwise wouldn’t have done by themselves,” she says.
Revealing a fondness for analysis, Parekh explains the perfect illustration for this transition. “Think of your career as a pie chart. When you start, a larger slice of the pie naturally focuses on establishing sound technical competence in your subject matter specialty,” she points out.
“But as you grow in your career, what you’ll find increasingly is cultivating leadership skills like coaching, mentoring, facilitating, resolving conflict, communicating — basically managing people – becomes the larger slice of the pie. This is the time where you realise you need to pivot from being a doer to a leader.
Creating diverse and inclusive workplaces must start with leaders. According to Parekh, leaders must display certain qualities to influence a change in their team’s behaviour. Her top two includes:
Parekh counts herself lucky for joining organisations, like Asahi, that have a clear focus on equality. “Right from my first job as a graduate, it was clear to me that these organisations I’ve been a part of base their hiring decisions on merit,” she explains.
“They weren’t just interested in my achievements or whom I’ve worked for but asked many questions around cultural fit based on my experiences and personality. I could see that they wanted the richness that diversity alone brings.”
For example, Parekh’s current employer, Asahi Beverages annually review and report the gender pay gap which, as of September 2019 was around 3% against the WGEA average of 14%.
Her previous organisation, Accenture, set two clear goals: first, to achieve a gender-balanced workforce by 2025 and second, to increase the diversity of their leadership by growing the percentage of women managing directors to at least 25% by the end of 2020.
So Parekh remains positive about the future of gender equality in New Zealand. And with good reason. In 2020, New Zealand ranked 7th in the World Economic Forum’s Global Gender Gap Report.
“Empowering equality is not only morally right but economically smart,” Parekh explains.
Parekh concludes that we can see the numerous benefits resulting from a truly equal society. “Be it in employment, leadership or legislation, when we take on a more diverse outlook, we always put ourselves a step up higher than before.”
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