Development Day: Dealing with the tough stuff – handling conflict and difficult situations

Join IML ANZ's best facilitators as we explore how to overcome difficult workplace situations.

Sessions schedule

Session Topic Facilitator Session time
Problem worker or worker with a problem-solving deficiency?

Learn how to identify underdeveloped problem-solving skills and deal with frustration tolerance within your team.

Mark Jones 9am-10am AEST
Dealing with tough staff: personality and conflict Uncover how different personality types respond to conflict and learn how to achieve a win/win outcome. Marni Cook 10:30am-11:30am AEST
Coaching skills for leaders Understand the 5 functions of a team and key coaching skills for leaders so you can manage conflict and difficult situations. Rupert Bryce 12:30pm-1:30pm AEST
Managing up – how to have difficult conversations with your boss Master the skill of managing up and effectively manage tough conversations freely and openly . Grant Withrington 2pm-3pm AEST


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