Development Day: Dealing with the tough stuff – handling conflict and difficult situations
Join IML ANZ's best facilitators as we explore how to overcome difficult workplace situations.
Home > Services > IML ANZ Development Day > Development Day: Dealing with the tough stuff – handling conflict and difficult situations
Join IML ANZ's best facilitators as we explore how to overcome difficult workplace situations.
Nothing causes stress and anxiety quite like dealing with difficult workplace situations. You might need to have a difficult conversation with your boss, manage a challenging situation with a colleague, or carry out a sensitive discussion with your team. All these scenarios can be very overwhelming.
Whilst you can’t avoid the tough stuff in the workplace, learning to overcome these situations can yield enormous benefits for you and your team. Effectively tackling these tricky scenarios can lead to improved team and individual performance and productivity.
Our fourth Development Day brings together four industry experts to discuss how you can overcome difficult workplace situations. You’ll learn solid tactics and strategies that you can bring back to your workplace to handle tricky situations with ease and impact.
Sharpen your skills
Receive hands-on learning experiences and gain the skills and techniques required to navigate business and leadership in 2021.
Discover new perspectives
Gain unique real-world insights from the country's top leadership facilitators, designed to inspire you to think outside the box.
Plan for the future
Get ahead of the curve. Use the day to plan for future growth and the journey towards achieving your professional and career goals.
Session | Topic | Facilitator | Session time |
---|---|---|---|
Problem worker or worker with a problem-solving deficiency? |
Learn how to identify underdeveloped problem-solving skills and deal with frustration tolerance within your team. |
Mark Jones | 9am-10am AEST |
Dealing with tough staff: personality and conflict | Uncover how different personality types respond to conflict and learn how to achieve a win/win outcome. | Marni Cook | 10:30am-11:30am AEST |
Coaching skills for leaders | Understand the 5 functions of a team and key coaching skills for leaders so you can manage conflict and difficult situations. | Rupert Bryce | 12:30pm-1:30pm AEST |
Managing up – how to have difficult conversations with your boss | Master the skill of managing up and effectively manage tough conversations freely and openly . | Grant Withrington | 2pm-3pm AEST |
Let us understand your needs. Speak to one of our advisors and we’ll see how we can help you get the most out of our services.