Middle managers: The key layer for influencing performance

You might have heard that between senior management and front-line employees there’s an idiomatic ‘30,000 ft drop’ – a gaping chasm of information, insight and inspiration lost between the two layers. However, middle managers exist within that space and are therefore in a key position to bridge the gap and influence performance.

It seems like a challenging place to be and research confirms that to be true. According to a study conducted among CMI members, 80% of middle managers recognise that they are important in building trust within the workplace but only 31% feel that those around them share that view.

 

Trust impacts performance

That’s a difficult fact to ignore considering trust influences performance. One study found that managerial activities can effectively improve performance, in particular, those of teams. To promote high team performance, managers, especially those directly in charge of teams, need to actively engage in fostering trust. This includes monitoring the level of trust in teams, managing team members’ perceptions of threat and initiating trust-building activities. All of which fall within the responsibility of middle managers.

 

Middle managers hold the key to unlocking trust

Research also identifies that the role middle managers take in strategic decision making put them in a key position to influence the rest of the organisation. These roles include:

  • Synthesising information. They have a unique view of the organisation that allows them to interpret and evaluate information in a way that senior management can’t.
  • Championing alternatives. This unique perspective means they are able to see alternative options and present these to upper management.
  • Facilitating adaptability. Being ‘on the ground’ and seeing first hand the challenges and obstacles that staff experience, middle managers are best placed to foster flexible organisational arrangements when it comes to executing the strategy.
  • Implementing strategy with intent. Middle managers are also best-placed to handle interventions that align organisational activities with the overall strategic intention.

 

Support middle managers to improve employee performance

What can organisations, senior leaders and managers themselves do to optimise the strategic role of middle managers?

  • Organisations can invest in developing middle managers in their leadership skills
  • Senior leaders can support middle managers through active involvement, coaching or mentoring. Keep them informed and display trust towards this layer of management.
  • Middle managers can proactively seek out ways to improve their influencing (upwards, downwards and laterally), communications and decision-making skills.

Sources (articles available to IML ANZ members via Leadership Direct):

Management skills that promote workplace diversity

The actions of leaders impact not just the work culture but also the composition of their team. Selecting and hiring may give leaders a high level of control over the workplace make-up, but it’s skills and behaviours impact employee retention. Do you find yourself surrounded by clones? Or do you attract a diverse team? Developing certain skills could determine the answer.

 

The composition of our society is marked by increasing diversity. The same can be said of our workplaces. More than ever, the skills of today’s leaders must match the needs of modern organisations.

 

In addition, saying all the words can never outweigh a leader’s actions. If the focus of an organisation rests on creating a diverse and inclusive workplace, the actions of their leaders matter.

 

So, what skills will help managers respond to the needs of today’s workforce?  Here are some leadership skills that help promote workplace diversity:

 

Skills that support open communication

Promoting diversity is all about breaking down barriers. Communication can be both an enabler (when done well) and a barrier (when done poorly) of an inclusive culture. For those taking the lead, skills such as active listening, handling difficult conversations and developing skills in speaking to culturally diverse groups is vital. Displaying mastery of these skills will assist in breaking down communication barriers and encourage open conversations.

 

Skills that foster understanding

In order for diversity to flourish in your workplace, there is a need to empower teams to work together effectively. As a leader, your skills in facilitating teamwork makes that possible. You must also be aware of the need to develop skills in coaching so as to support where needed. If team members feel they may be disadvantaged in a certain way, good coaching skills will help fill that gap and grow their confidence in participating fully as a team member.

 

To create a work environment that fosters diversity and attracts workers from different backgrounds and beliefs, improving soft skills and continuous leadership development is the key ingredient.

Career Doctor: How can I build a high performance team?

By Peter Cullen FIML

I was extremely fortunate and very grateful to have been a member of a really great team on one occasion in my career. There were seven of us with a very close bond that was forged over time. People from outside the company wanted to join our team. They could not, because no-one left. Our team exemplified five fundamental foundations that most great teams share: leadership, purpose, values alignment, accountability and communication. Here are some ideas to help embed these five foundations in your own team.

1. LEADERSHIP

As a leader remember: it is not about you, it is about what you do. You need to consistently role model the behaviours you seek in the team because your attitudes and behaviours are contagious.

Trust sits at the heart of any high performing team. Displaying genuine vulnerability is an essential ingredient in establishing trust and it must start with you. This should be encouraged within the team as people flourish in an environment where they feel safe. You need to be open and honest about your mistakes as well as your achievements.

Give your time to your team and people. And have courage! Be the advocate of your team and their protector.

2. PURPOSE

Do you and your team members know their purpose and that of the team? It is a great idea to develop this with the team so everyone has clarity, buy-in, ownership and responsibility for their purpose.

Provide time for team members to consider the who, what, when, where and how of their work. Plan a team meeting to brainstorm and consolidate all this information into a concise paragraph that is relevant and easily relatable.

3. VALUES ALIGNMENT

Knowing, understanding and living your personal values provides personal satisfaction, contentment and a sense of quiet confidence. Values form the basis for your attitudes, beliefs and perception of the world and how you fit in it.

People whose personal values are aligned with team and company values usually perform at a higher level because they are generally happier and want to contribute. They want to support each other and the team. Help yourself and your colleagues by providing a personal values assessment then ask the team to create some jointly agreed team member behaviours.

4. ACCOUNTABILITY

Knowing what team members need to be accountable for – and then consistently following up – has a big influence on how a team performs. KPIs are normally front of mind when we think about accountability. Remember that these need to be realistic, achievable and agreed by both you and the person who reports to you. It is beneficial for a team to create and develop some targets collectively and they should feel comfortable to hold each other accountable for them. When working in an environment of trust, team members will appropriately and respectfully call each other on it.

5. COMMUNICATION

It is essential to be open, honest and transparent with the team and your people while being appropriately respectful. Two important motivators for people are recognition and acknowledgement. These can be delivered by providing regular feedback which should always be affirmative and supporting, never blaming, criticising or judgmental.

Depending on how many direct reports you have, consider weekly 20-minute catch-ups and weekly structured team meetings. To ensure you all get the most from every meeting, ask what worked well and why and what can be improved and how.

Be present! Ensure you ‘walk the floor’ and chat with people to see how they are going and whether they have any concerns you can help them with.

Keep people informed on the progress and developments of the company. Remember, we are all human and as such we will make mistakes and we will have wins. Use each mistake or win as an opportunity to build self-awareness through self-reflection.

If you can establish these five foundations with your team then you will be a formidable force together. And you will be the leader your team needs you to be.

Peter Cullen is an education and training facilitator. Each of his three-day programs engages participants in developing and implementing their capabilities as managers and leaders.

Merits of reverse mentoring

When someone says mentoring we immediately picture the experienced and mature mentor alongside the eager and younger mentee. However, some companies have found that reverse mentoring, or putting the younger member of the pair in charge, has merits including fresh insights, better collaboration and breaking age-based barriers.

Traditional mentoring definitely has its benefits. It is a proven way to strengthen professional development and drive leadership success. For both the mentor an mentee, they gain a valuable contact within their professional network because the mentoring relationship, more often than not, continues well beyond the conclusion of the formal program.

Today, more of the younger generation move about from job to job and organisation to organisation. As they seek their next step up, if they see no personal connection between their aspirations and the goals of the organisation, they’ll move on. What that means is possibly valuable insights may be walking out the door, never truly fulfilling their potential within the context of your organisation.

That’s why reverse mentoring could be an effective tool in making your younger workforce feel a closer connection between their career and your organisation’s goals. Beyond retention, here are three additional merits of reverse mentoring:

 

Fresh insights

A different perspective can be invaluable for senior leaders. In a similar way to rotating a puzzle and seeing a different possible solution, so too can reversing mentoring roles provide a fresh look at existing challenges.

Sometimes leaders can get used to arguing up the food chain. With reverse mentoring, they are required to think of things differently, use different tactics in completing tasks and understand how to address a different audience.

 

Better collaboration

A new way of looking at things can prove to be useful when it comes to gaining a sense of cooperation too.

This generation of workers appreciate opportunities to participate beyond their role’s scope. What’s more, this generation of workers is all about gaining the opinions and ideas of their colleagues. So, access to the thoughts of one usually means gaining an idea of what those in that age-group think and feel.

 

Breaking barriers

Companies, such as PwC, have used reverse mentoring programs to support diversity and inclusion. This, in turn, promoted an environment where all employees feel their ideas are valued, not just those of the senior-level executives.

The result is a truly inclusive culture, where age isn’t a barrier for ideas to be heard and acknowledged.

It’s true, no matter what stage of your career you’re in, mentoring can support your development. Don’t shy away from reverse mentoring because everyone – no matter your age, experience or expertise, has something valuable to give and has room to improve.

Is coaching different from counselling?

The merits of effective coaching as part of a leader’s key skill set is undeniable. The ability to guide team members to achieve a higher-level whether that’s in their performance, productivity, knowledge or expertise takes deep understanding and lots of practice. But is the coach also expected to be a counsellor? Should a line be drawn between what constitutes coaching and counselling and if so, how can you tell if you’ve crossed it?

This isn’t a new debate, with some therapists claiming there is no difference between coaching and counselling, it’s just another label to describe the same activity. On the other hand, given the more involved nature of counselling, coaches may be hesitant to claim that they are performing the same practice. After all, counselling as a profession is more formally and heavily regulated.

To be effective in either, knowing what sets each apart is vital. Let’s unpack the similarities, differences and the importance of understanding what each practice entails.

 

Key similarities

Both practices are motivated from a place of care and concern. The goal is the same – improvement or development in some area of the coachee’s life.

Each practice also uses similar approaches and skills. In both forms the following activities feature heavily:

  • Personal communication (whether face-to-face or via phone)
  • Listening
  • Questioning
  • Creating a non-judgemental relationship
  • Uncovering deeper self-awareness

When it comes to workplace coaching the lines may not be as blurred. A coach may simply decide that they are only involved in matters within the context of the workplace. However,  the challenge for coaches is that no one is really capable of separating their ‘work-self’ from their ‘personal-self’.

 

Identified differences

Some of the common differentiators between coaching and counselling have been enumerated in the past. These include coaching’s concern with making future opportunities possible while counselling is limited to developing awareness of how past experiences impact current and future decisions.

Another key difference identified is that often, people who seek counselling do so with the aim of remedying an illness, dysfunction or pathological challenge whereas coachees are not necessarily characterised by these attributes.

There is also the distinction between coaching conversations being more structured versus the free-flowing and undefined counselling style.

 

When knowing the difference matters

When healing is required. In one study, the process of coaching helped participants identify the need for additional help in the form of counselling. If a coach identifies that there is a need to remedy or heal emotional challenges, it is worth considering whether counselling is required.

When a crossover is necessary. As part of effective coaching, it may be necessary for the coach to visit the coachees’ past experiences. Normally this is mainly for the purposes of helping the coachee to move forward with agreed goals. If unresolved past experiences hold a person back from progressing, the coach may need to crossover temporarily into the counsellor space – but only briefly.

When it is healthy to hold the coachee accountable. When a counsellor is required, it is often because the client is not in a state to reach goals and overcome hurdles on their own. This is when getting the difference right between coaching and counselling matters the most. In a coaching arrangement, the coachee is usually responsible for achieving the desired outcome, the coach is simply there to guide – not to provide the answers. There will inevitably be situations where a clinically-trained counsellor must take-over.

Reference: Semantics or substance?  Preliminary evidence in the debate between life coaching and counselling

How managers can become good coaches

Managers are placed in positions of influence and responsibility on the basis of skills and abilities. However, being accountable for the performance of others makes people management a larger component of the manager’s role. It’s then important that managers are equipped to guide their people. Effective coaching is key.

If coaching is not a feature of your team, it should be. And if you are already coaching, is it time to assess how effectively you’re doing it?

Ask yourself these three questions:

Is coaching expected of managers?

Hitting targets and meeting KPIs are all expected in most roles, managers included. In the hustle and bustle of taking care of business, coaching often falls quite low on the list of priorities. This is one of the reasons why managers do not have effective coaching skills. It’s not treated as a priority and an integral part of a manager’s role.

But doing so could have real benefits. A recent Gallup report notes that focusing on employee performance development (instead of waiting for poor performance and then ‘managing’ it) improves the quality of work, productivity and leads to better business outcomes.

Ongoing and effective coaching plays a huge role in the continuous improvement of employee performance.

 

Do managers know what coaching involves?

There are many misconceptions about coaching. Some think of it as maneuvering people. Others believe it’s the same thing as teaching. But coaching should really be about helping the coachee to find their own way.

Tennis is an interesting lens to view coaching from. The all top players have coaches. Tennis, in contrast with other sports, lacks coaching interaction during the match. There are no pep-talks, the athlete is left to perform and the coach simply looks on in encouragement. What’s the point? Coaching isn’t about telling someone how to do their job, it’s about empowering and guiding them to make the right decisions come crunch time.

In fact, Sir John Whitmore, a leading figure in executive coaching, defines coaching as, “unlocking people’s potential to maximize their own performance. It is helping them to learn rather than teaching them”.

Coaching can be done externally, where a consultant is brought in to help the coachee, or internally, where the direct manager of the coachee supports their improvement. It can also be conducted informally, not following a set structure or schedule but still demonstrating coaching skills in the way the conversation is carried out.

 

Are managers equipped with the skills to coach?

Because coaching isn’t weaved into the fabric of expected managerial duties, it’s likely that most managers lack the skills needed to be an effective coach.

Managers do well to invest in training on skills that support coaching. Tips include:

  • Active listening
  • Asking effective questions
  • Assist employees to set clear goals
  • Aim to instil accountability based on fair and accurate evaluations

Improving team performance through people analytics

We live in an era of data-driven insights, a time when new and innovative ways of collecting, analysing and organising information pique our interest on a regular basis.

In the modern workplace, a common HR practice is to use people analytics to answer critical questions about an organisation’s operational environment. Psychometric tools, in particular, can provide insights about team dynamics and when used properly, support the development of individual leadership capabilities that positively impact team performance and outputs.

But how do we extract maximum value from people analytics? Can psychometric feedback provide a roadmap for performance improvement and team effectiveness?

There is a clear need for people analytics to visibly and measurably linked to performance outcomes.

Diverse perspectives deliver

Diversity is a key element that enables effective teamwork. According to Team Management Systems Learning & Development Director, Chris Burton, “The power of a good team-based psychometric is in its ability to integrate into the operational environment and clearly illustrate the benefit that diverse perspectives deliver. To match the current environment, there is a growing need for teams to become ‘intelligent’, that is to exhibit inclusive, relational and context-aware traits. The capability to understand and harness diversity should be pre-requisite for modern leaders.”

Team awareness matters

As an example, it is easy to imagine the contribution of a colleague who is meticulous and detail-focused being under-appreciated in a fast-paced operational team. In an environment where the value added by this kind of activity is well understood, the same team member could be celebrated for their commitment to maintaining quality standards.

Prior to exploring a team’s different perspectives and approaches to work, it is important to establish a baseline for current team performance and identify other critical elements. For example, how do we describe the culture in our context, how effectively do we deal with change, and what are trust levels like?

This is where managers and HR practitioners have an opportunity to shift their thinking beyond team workshops being a one-off training event. Burton explains, “Sharing feedback from psychometric profiles is a good way of generating awareness that a colleague is more concrete or more abstract in their thinking, but if you don’t incorporate their insights to revise and improve your process, you’re missing an enormous opportunity. Understanding differences in a team is an important step, but it takes an additional, ongoing effort to include diverse contributions and maintain high performance”.

The Institute of Managers and Leaders Australia and New Zealand has a suite of diagnostic and evaluation tools developed to improve the effectiveness and productivity of your organisation. If you would like to like to know more about the range of People Analytics tools available, please call 1300 362 631 or email corporate@managersandleaders.com.au or visit managersandleaders.com.au/people-analytics.

The Info: Women in leadership must-read books

By Sarah McDuling

 

We are living in a time of great change and challenge; a time when people are being encouraged to examine gender biases and work towards gender-balanced leadership.

The goal, of course, is to create an environment of inclusivity and equality – a culture which not only allows women to achieve their goals, but one that actively encourages young girls to succeed professionally in the same way that young boys have always been encouraged. The question is how do we get there and, perhaps more importantly, how long will it take?

Currently, 47% of the Australian workforce is female, but only 13.7% of chair positions in the country are held by women and only 16.5% of Australian CEOs are women. In fact, 70.9% of reporting organisations in Australia have a male-only team of key management personnel.

Meanwhile, internationally, only 25 of the CEOs in the Fortune 500 are women. When can we expect that number to rise closer to the 50% mark? It has been estimated by the World Economic Forum that the gender gap won’t close entirely until the year 2186. As a single professional woman, I find these numbers deeply concerning. Do we really need to wait that long?

Knowledge is power and when it comes to women in leadership, empowerment is key. As a woman there are two questions I find myself constantly contemplating: How? And who? Firstly, how can I achieve my professional goals in a culture that is intrinsically skewed in favour of men? And secondly, who are my role models?

Luckily, I happen to work in the book industry and so when seeking knowledge, I don’t have to look very far. Here are two recommended reading lists titled How to Lead and Who to Follow. The first is a list of books by successful women in leadership roles, full of valuable advice for women who aspire to become leaders themselves. The second is a list of powerful and thought-provoking memoirs by female role models. Read these books. Read them, not only to learn how to become a great leader, but also to discover what kind of leader you want to become.

 

HOW TO LEAD

 

DARE TO LEAD BY BRENÉ BROWN

How do you cultivate braver, more daring leaders? And, how do you embed the value of courage in your culture? Dare to Lead will answer these questions for you.

 

HOW WOMEN RISE BY SALLY HELGESEN & MARSHALL GOLDSMITH

Do you hesitate about putting forward ideas? Are you reluctant to claim credit for your achievements? Do you find it difficult to get the support you need from your boss? If your answer to any of these is ‘Yes’, How Women Rise will help get you back on track.

 

LIVE LEAD LEARN BY GAIL KELLY

The first female CEO of one of Australia’s big four banks, Gail Kelly is celebrated as one of our finest, most innovative thinkers on leadership and workplace culture.

 

WOMEN LEADING BY CHRISTINE NIXON & AMANDA SINCLAIR

Women Leading smashes tired prescriptions that women should lead like men, highlighting a long history of innovative female leadership.

 

THRIVE BY ARIANNA HUFFINGTON

As the cofounder and editor-in-chief of the Huffington Post Media Group, Arianna Huffington is by any traditional measure, extraordinarily successful.

 

HOW REMARKABLE WOMEN LEAD BY JOANNA BARSH, SUSIE CRANSTON & GEOFFREY LEWIS

How Remarkable Women Lead explores provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hypercompetitive, and increasingly complex world.

 

WINGING IT BY EMMA ISAACS

CEO and entrepreneur Emma Isaacs believes that you can’t plan every detail in life; instead, take action now and figure the rest out as you go along.

 

LEAN IN BY SHERYL SANDBERG

Sheryl Sandberg is chief operating officer of Facebook and co-author of Option B with Adam Grant. In Lean In, Sandberg reignited the conversation around women in the workplace.

 

WHO TO FOLLOW

 

UNFETTERED AND ALIVE BY ANNE SUMMERS

Anne Summers’s story has her travelling around the world as she moves from job to job, in newspapers and magazines, advising prime ministers, leading feminist debates and writing memorable, influential books.

 

200 WOMEN BY RUTH HOBDAY & GEOFF BLACKWELL

Two hundred amazing women answer the same questions about life, happiness and regrets.

 

FIGHT LIKE A GIRL BY CLEMENTINE FORD

Clementine Ford is a beacon of hope and inspiration to Australian women and girls. Her incendiary debut Fight Like A Girl will make you laugh, cry and scream.

 

WOMEN KIND BY DR KIRSTIN FERGUSON & CATHERINE FOX

Dr Kirstin Ferguson joins Walkley award-winning journalist Catherine Fox to examine how women’s shared clout is transforming communities, workplaces and leadership.

 

ANY ORDINARY DAY BY LEIGH SALES

In her powerful book, journalist Leigh Sales examines what people fear most and why? And when the worst does happen, what comes next?

 

EVERYWHERE I LOOK BY HELEN GARNER

Including Garner’s famous and controversial essay on the insults of age, her deeply moving tribute to her mother and extracts from her diaries.

 

MY LIFE ON THE ROAD BY GLORIA STEINEM

From journalist, activist, and international icon Gloria Steinem comes an all-new memoir of a lifetime of listening and learning from people, travelling America and the world.

 

NOT JUST LUCKY BY JAMILA RIZVI

Jamila Rizvi exposes the structural and cultural disadvantages that rob women of their confidence, helping women fight for a more inclusive, equal workplace for all.

 

THE GOOD GIRL STRIPPED BARE BY TRACEY SPICER

When Tracey Spicer was sacked by email after having a baby, this good girl turned ‘bad’, took legal action against the network for pregnancy discrimination. (Spicer will be MC at IML’s International Women’s Day Great Debate in Sydney on 8 March. Details at iml.eventsair.com/international-womens-day)

 

BECOMING BY MICHELLE OBAMA

In her memoir, a work of deep reflection and mesmerising storytelling, Michelle Obama invites readers into her world, telling her full story as she has lived it – in her own words and on her own terms.

AVAILABLE FROM BOOKTOPIA

All these books are available at booktopia.com.au

Sarah McDuling is the Senior Content Producer for Booktopia and the Editor of the Booktopian Blog.

Workplace wellbeing influences personal development

Even Maslow realised that beyond self-actualisation was a higher need. One of self-transcendence or going beyond ourselves. This implies that personal development never truly completes its course until it affects those around us. However, is the reverse also true? What is the effect of a positive workplace on one’s ability to develop themselves?

 

Employees seek purpose

In designing an AI app for personalised career development, NextPlay.ai noted the desire of the current generation of workers. They don’t just want to turn up to work and get paid. They see their role, organisation and overall career as a source of purpose.

An essential but often overlooked component of workplace wellbeing is a positive work environment — one where employees feel emotionally and mentally safe, and colleagues engage in upbuilding interactions.

These same uplifting surroundings keep younger generations of employees connected with the purpose of their role. If they’re not distracted by stressors within the work environment, they are free to explore the deeper meaning behind their jobs.

 

Wellbeing equals high engagement

From physical, mental to emotional factors, there’s no denying that workplace wellbeing yields strong business results. Whether that’s through increased productivity, cost savings and lower staff turnover, it benefits organisations.

The most relevant aspect of workplace wellbeing to the development of an individual is that it impacts employee engagement. This engagement is a critical factor for those seeking to develop themselves.

In a study of outstanding performers in various fields (academics, sports, arts), one of the common development elements involved the interaction between personal and environmental factors. An individual developing talent needs not just to have the ability, but also persistence to continue even in the face of failure. Additionally, all of the efforts the individual puts in are for nothing without social and emotional support. That’s where the two factors of a positive environment and engagement meet to motivate individuals to develop their skills, knowledge and talent further.

 

Highly-engaged employees want development

A survey by the Institute for Corporate Productivity found 54% of participants stated that the quality and availability of development affects their engagement. Therefore, fewer development options, less engagement. However, it is also those employees who have formed a significant connection with their role, organisation and purpose (highly-engaged) who seek further development opportunities.

 

Essential elements of successful leadership development

In today’s rapidly changing business environment, it’s essential for leaders to keep the pace. There’s now a need for new skills and knowledge to assist leaders in navigating the ever-changing landscape. So, are leadership development programs the key to staying relevant?

The obvious answer might be ‘yes’. However, according to Deloitte’s latest Global Human Capital Trends survey, current learning and development programs are struggling when it comes to equipping today’s professionals with skills for the future.

It’s vital then that forward-thinking managers and leaders carefully inspect the components of a program before investing their time and efforts. After all, the modern business environment is all about agility – wasting time on the wrong program can be costly.

If you’re looking for the right development program, here are three essential ingredients:

Development to lead yourself

Before any progress can happen, leaders must first be prepared to accept that they need it. In an environment of fast-paced change, leaders can’t afford to get trapped in what is called ‘functional stupidity’ or the compliance with the established norms without questioning if it is still the right thing to do.

Good leadership development programs must challenge a leader to shift their thinking, venture out of their comfort zone and learn to improve themselves before they can help others.

Development to lead others

Part of the shift leaders experience in today’s business environment is the focus on soft-skills. As workers in this digital age become accustomed to receiving information instantly and dynamically, they start to form the same expectation when it comes to workplace communications.

Leading others is now much more than merely handing out instructions, it’s about inspiring action. Gaining the skills to inspire, motivate communicate and collaborate is critical for a good leadership development program.

Development to lead the organisation

Finally, development must address an organisational goal to be effective. The downfall of many programs is that they rest heavily on theories and lack practical application.

The best leadership development programs are ones that equip participants to respond to situations already in progress in the workplace. This helps the learnings really stick, as the results will also build trust in the development received.

Furthermore, programs customised to organisational needs, lead to a good pay off in your leadership development investment. That’s because it builds loyalty and reduces the risk that you have developed a leader who leaves the company straight away.