Approaching challenging conversations with empathy and clarity

Office Conference Room Meeting: Two Top Managers Talk, Discuss, and Brainstorm.

Difficult conversations are challenging enough, but what happens when the other person lacks emotional intelligence? This article explores four practical steps to approach tough conversations with empathy, clarity, and confidence – so you can guide the discussion toward a productive outcome without triggering defensiveness.

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Spotlight on Members: Perspectives on productivity

In our latest Member Spotlight, Oliver Lynch CPMgr MIML and Theresa Labuschagne CPMgr CMgr MIML share how they embed productivity into their teams and leadership practice. From workplace culture and wellbeing to collaboration and balance, their insights show that true productivity is about creating the conditions for people to thrive.

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