Category: Leadership Matters

Key Takeaways Organisations often over-invest in senior execs while leaving frontline and mid-level managers (who manage 80% of the workforce) under-equipped. Gaps in soft skills such as communication, coaching, emotional intelligence, and conflict management are major risks to productivity and retention. Structured leadership development helps organisations address these capability gaps in a targeted and measurable […]

In this Member Spotlight, Maxine Baker CPMgr FIML shares insights from leading in the insurance and broking industry during significant disruption. From navigating regulatory change to guiding teams through transformation, Maxine highlights the power of clarity and calm in leadership. She also discusses how CPMgr strengthened her strategic thinking and confidence. Your leadership journey Looking […]

In this Member Spotlight, we speak with Daniel Merriott CPMgr CMgr FIML, Managing Director of Digital Skills Agency New Zealand. Daniel shares insights from his leadership journey, the importance of lifelong learning, and the digital capabilities leaders will need to thrive in 2026.

Dr Michelle McQuaid explores the hidden workplace crisis of “quiet cracking” and what leaders can do to spot the signs and prevent burnout.

Urban planner and CPMgr Hayley shares how people-focused leadership, strategic project delivery, and professional accreditation have shaped her journey, offering practical insights for emerging leaders to create meaningful impact in their teams and communities.

Difficult conversations are challenging enough, but what happens when the other person lacks emotional intelligence? This article explores four practical steps to approach tough conversations with empathy, clarity, and confidence - so you can guide the discussion toward a productive outcome without triggering defensiveness.

Connected leadership goes beyond communication - it’s about creating genuine connection, inspiring purpose, and leading as a whole human. In this article, Tim Jack Adams shares what the best leaders do differently, from building trust and resilience to igniting cultures where people thrive sustainably, together.

Mastering difficult conversations at work requires empathy, open questions, and emotional intelligence. Discover five practical steps to handle tough discussions with confidence.

In an age of AI and data overload, leaders don’t just need information—they need critical thinking. Discover Bethan Winn’s POINT framework for making smarter, clearer decisions in complex times.