Dianne Gilbert is Managing Director at Certex and and an Associate Fellow of the Institute of Managers and Leaders. Despite living in an age of increased emphasis on compliance, she says it’s common for businesses to become complacent.
What is the key lesson you have learned from doing business over the past 12 months?
Business too often have a sense of complacency. They either believe that they are too small to attract attention, or too niche to warrant investigation. But the fabric of legal compliance and regulation is rapidly changing and businesses must ensure that they can remain within the law.
We know there is an increased emphasis on compliance as a whole: the Immigration Department is conducting ad-hoc audits; there is a national inquiry into labour hire practices; the NSW government is considering heftier penalties for businesses which breach privacy and the Federal Privacy Commissioner is introducing mandatory data breach notifications for serious breaches of the Privacy Act.
Businesses cannot afford to be left behind – they need to stay ahead and be prepared for more changes with the current trend towards compliance and achieving best practice.
What’s one thing you’d like other IML Members to know about you or your business?
We assist businesses to maintain compliance with ever-changing legal, regulatory and business best practice obligations in relation to employee management, risk management, quality management, and occupational health and safety, to name just a few. We achieve this by training businesses through webinars, health checks and document reviews.
We conduct risk assessments both onsite or remotely. We are a JAS-ANZ accredited certification body which can certify companies against international and domestic standards such as ISO:9001 (quality management), AS/NZ 4801(OHS) and ISO:14001 (environmental management). We are industry experts, are capable of providing general business advisory services for a range of different sectors, including recruitment and HR.
The fabric of legal compliance and regulation is rapidly changing and businesses must ensure that they can remain within the law.
But the most important thing is this: we are business people too. We run our own SME and we understand the limitations that can bog employers down. We assist you on your terms with your capacities and your risks, and we tailor our programs to suit you.
We help you find out what you didn’t even know that you don’t know, about recruitment and managing people.
What is the business advice you most often share with others?
Compliance sounds like a dirty word, but in our world we can’t avoid it. One can never guarantee something won’t go wrong, but if it does you want to be able to demonstrate four things: that you know your legal obligations; that you design policies and procedures that suit your business but still meet these obligations; that you implement these into your business practices; finally, that you have the records to show that you do what you say you do. No court could ask for more.