Managing a Multigenerational Team

Scott is a career manager and leader with a true alignment to the Institute’s vision to create better managers and leaders for a better society.

Scott has spent the past 20 years working with many of Australia’s largest companies developing and delivering impactful management and leadership programs that align with the realities of managing and leading from the front.

Scott is General Manager for Learning, Development and Membership at IML ANZ and has developed a suite of IML ANZ’s popular programs and diagnostic tools.

Having spent many years working in private enterprise, he takes a practical and pragmatic approach to working with clients and their team to deliver learning and development solutions that connect the dots between the content, the cohort and our expert facilitators, enabling a DNA match that just works.

Michelle Pascoe lives and breathes her passion for customer service, mystery shopping and team motivation. She is an experienced businesswoman and specialist in every aspect of service operations and processes, and their impact on the customer experience.

In 1994 she founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS). Now a thriving provider of mystery shopping, service benchmarking, surveys and focus groups, competitor audits, teams training and leadership development.

As an international Certified Speaking Professional, DISC accredited trainer and assessor, podcaster and author of two books, Michelle combines her extensive experience and specialist knowledge with an absolute commitment to igniting the potential in each and every individual so they can achieve outstanding results. Her passion for multi-generational workplaces and values based training has her delivering her programs globally online and in person.  Michelle believes everyone has the Choice to choose the life they want and not the one others think they should have.

Like many Millennials, Andrew holds two jobs, balancing manager positions in an LGBTIQA+ community organisation and youth health service, all while completing The Master of Leadership ( Health & Human Services ) program via UTAS and currently studying the Advanced Leadership for Guiding Transformation; Professional Practice Pathway that is part of a partnership agreement between UTAS and  IML. His roles involve supporting and harnessing a workforce where their different generational perspectives and lived experiences bring unique insights and passion for change. He has a rich history in grassroots LGBTIQA+ human rights advocacy, creating inclusive spaces, and activating change agents.

Karen Kirton is the founder of Amplify HR and author of the Amazon best-selling book "Great People, Great Business: Your HR handbook for creating a business that’s ready to scale and grow".

Amplify HR partner with dynamic founding owners, CEOs and Executive Leaders who can see change on the horizon, who value their people, and are looking for expert guidance infused with proven, robust methodologies to build resilient, change-ready teams.

Karen is a Certified Professional Member -Australian Human Resources Institute (AHRI), hosts the fortnightly podcast Find Grow Keep and writes regularly about creating workplaces that engage and inspire. She has worked in human resources for over 20 years, and has held a long interest in the intersection of people and organisations which led her to complete a Bachelor of Business (Human Resources and Marketing) and a Graduate Diploma of Psychology.