Emotional Intelligence in the Workplace

Emotions play such an important role in the workplace. In terms of building strong relationships, developing trust and communicating effectively, everything is made more difficult given the added layer of human emotions. Understanding Emotional Intelligence and building competency and capacity in how we deal with our own emotions and the feelings of those around us, is critical to success in your role.

This IML short course develops a deeper understanding of the science of emotions and unpacks the five important factors or competencies that underpin EI. Using the results of our diagnostic tool, participants will embrace their own strengths and develop a plan for building personal EI for greater workplace effectiveness.