Understand the importance of critical conversations
Workplace conversations are essential to set direction, establish goals and expectations and to harness the individual and collective effort of people. Critical conversations often explore issues that people would rather avoid, however they are essential to maintain open and honest workplace communication and to tackle workplace issues, that if left unexplored, can have a major impact on workplace relationships and productivity. This Short Course will assist you in understanding the importance of conducting these critical conversations, and how to best prepare for them.
Format
This Short Course is presented virtually via Zoom. However, just like a face-to-face workshop, we’ve built in opportunities to meet your facilitator, work in break-out groups and network with other participants. You’ll be expected to engage actively throughout the sessions so ensure you have a reliable internet connection, a working webcam and microphone, and the latest version of the Zoom app downloaded.
Things participants said they were likely to do better after this course:
- Be more fact-based rather than emotional in conversations.
- Plan critical conversations in more depth before having them.
- Change their approach to handling tough conversations with people they manage.
- Prepare more thoroughly for critical conversations, rather than winging it and have greater confidence in their knowledge and approach.
- Be more structured and direct in their approach.
- Be more polite and respectful.
- Use the framework effectively, provide specific examples, measure and check in with themselves before, during and after conversations.
Inclusions
- Full day virtual group session
- Dynamic small group setting where you can connect and learn from others
- Action plan and tips to implement new skills
- Resource pack
Sam Bryans
Outcomes & benefits
Learning outcomes
- Understand the importance of conducting critical conversations
- Know how to prepare for a critical conversation
- Understand how to manage the emotions of the parties to a conversation
- Know how to create a psychologically safe space for conversations
- Understand how to conduct and follow up a courageous conversation
Cost
Payment options we offer:
- Credit Card (Visa, Mastercard, Amex)
- Invoice (Bpay, EFT Electronic Funds Transfer)
We require full payment to be made upfront before attending training.
Enrol
Please Note: Starting times for VIRTUAL short courses commence at 9am AEDT ( Sydney Time ) to allow for delivery across multiple states and time zones.
| Name | Date | Time | Location | Member | Non Member |
| Critical Conversations at Work | 10 December 2024 | 09:00 am - 03:00 pm | Virtual | ||
| Critical Conversations at Work | 25 March 2025 | 09:00 am - 03:00 pm | Virtual | ||
| Critical Conversations at Work | 1 October 2025 | 09:00 am - 03:00 pm | Virtual |
Course Overview
Who
Staff at all levels
Duration
Full Day
Virtual session conducted via Zoom
