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Critical Conversations at Work

A pathway to open and honest relationships in the workplace.

Understand the importance of critical conversations

Workplace conversations are essential to set direction, establish goals and expectations and to harness the individual and collective effort of people. Critical conversations often explore issues that people would rather avoid, however they are essential to maintain open and honest workplace communication and to tackle workplace issues, that if left unexplored, can have a major impact on workplace relationships and productivity. This Short Course will assist you in understanding the importance of conducting these critical conversations, and how to best prepare for them.


This Short Course is presented virtually via Zoom. However, just like a face-to-face workshop, we’ve built in opportunities to meet your facilitator, work in break-out groups and network with other participants. You’ll be expected to engage actively throughout the sessions so ensure you have a reliable internet connection, a working webcam and microphone, and the latest version of the Zoom app downloaded.


  • Full day virtual group session
  • Dynamic small group setting where you can connect and learn from others
  • Action plan and tips to implement new skills
  • Resource pack

Outcomes & benefits

Learning outcomes

  • Understand the importance of conducting critical conversations
  • Know how to prepare for a critical conversation
  • Understand how to manage the emotions of the parties to a conversation
  • Know how to create a psychologically safe space for conversations
  • Understand how to conduct and follow up a courageous conversation


A$495 incl GST (Members price)
A$660 incl GST (Retail price)


Please Note: Starting times for VIRTUAL short courses commence at 9am AEDT ( Sydney Time ) to allow for delivery across multiple states and time zones.

Name Date Time Location Member Non Member
Critical Conversations at Work 12 August 2024 09:00 am - 03:00 pm Virtual
Critical Conversations at Work 10 December 2024 09:00 am - 03:00 pm Virtual

Course Overview


Staff at all levels


Full Day
Virtual session conducted via Zoom


A$495 incl GST (Members price)
A$660 incl GST (Retail price)

CPD Credits

6 CPD Credits
Continuous Professional Development (CPD) hours represents the credits towards your overall requirements as part of a CPMgr accreditation.

Office Closure

Thank you for visiting our website.
Please note during the holiday season our offices will be closed from the 22nd of December 2023 to the 2nd of January 2024.

For all enquires please refer to the contact us section of the website.