These IML Event Terms and Conditions relate to the purchase of tickets for, and attendance at events held by the Institute of Managers and Leaders Australia and New Zealand (IML ANZ). Please review these terms prior to purchasing your tickets. By purchasing tickets, you agree to be bound by these terms and conditions. IML reserve the right to amend these terms and conditions at any time.
The Institute of Managers and Leaders (IML) reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard.
You are expected to behave in a professional and appropriate manner at all IML Events. IML reserves the right to refuse entry of any person to an IML event, and to eject any person from an IML event based on behaviour deemed by IML to be inappropriate.
- Ticket prices are inclusive of GST.
- All bookings must be accompanied by full payment.
- Bookings will not be confirmed until payment is received in full.
- You can pay via credit card at the time of registration.
- Some Signature and CPD events allow payment via invoice.
- Should you request an invoice, it is important to note that your booking is not confirmed until payment is received.
- Payment is due immediately
Be sure to record your deposit reference as your invoice number when making your deposit as noted on your Invoice.
Bank Account Details for EFT Payment
Institute of Managers and Leaders Limited
BSB 084 004 Acct 84162 6411
Email your remittance to firstname.lastname@example.org
REFUNDS, TRANSFERS & CANCELLATION POLICY
All cancellations must be received in writing. Signature Events (i.e. International Women’s Day and Leadership Impact Series)
- For Signature Events (i.e. International Women’s Day and Leadership Impact Series) IML will issue refunds for event bookings if you wish to cancel 21 days or more prior to the event.
- For event bookings cancelled within 20-14 days of the event date, a credit can be provided towards an alternate event. Please contact the events team if you wish to make a cancellation.
- No refunds or credits will be provided unless at least 14 day’s notice has been given prior to the event – see terms above
- Cancellation of tickets must be provided in writing to: email@example.com
- Should you be unable to attend you can transfer your ticket to another person.
- Notification of transfer of tickets must be provided in writing to firstname.lastname@example.org, including, transferee’s name, job title, company and email address. CPD & Member Events (i.e TEL Talks, Fellows events, Masterclasses and Webinars)
- For CPD and Member Events (i.e TEL Talks, Masterclasses and Webinars) IML will issue refunds for event bookings if you cancel more than 14 days prior to the event.
- Within 14-7 days, a credit can be provided towards an alternate event. Please contact the events team if you wish to make a cancellation.
- No refunds or credits will be provided if less than 7 day’s notice of cancellation is provided.
- Cancellation of tickets must be provided in writing to: email@example.com
Should you be unable to attend you can transfer your ticket to another person. Notification of transfer of tickets must be provided in writing to firstname.lastname@example.org, including, transferee’s name, job title, company and email address.
EVENT CANCELLATION OR POSTPONEMENT
IML ANZ reserves the right at any time to:
- change the format, participants, content, location and timing or any other aspect of the Event; • postpone the Event or any part of the Event; or
- cancel the Event or any part of the Event, and will not be liable for any damages, costs, losses or expenses of any kind incurred or suffered by You, as a result, of, or, in relation to, IML ANZ modifying, postponing or cancelling the Event or any part of the Event.
- if the location and/or timing of an event is changed or it is cancelled or postponed by IML ANZ you will be notified as soon as possible via email
if the Event is cancelled or postponed by IML ANZ; for reasons that are beyond its reasonable control, including, but not limited to, as a consequence of a Force Majeure Event, IML ANZ may retain the ticket price and will not be required to refund the ticket price; or
• for reasons other than as set out in the above clause, IML ANZ will refund the ticket price less any reasonable administration costs (as determined by IML ANZ).
- Due to our events being held in licensed premises, Ticket Holders aged under 18 years of age must be accompanied by a ticket holding parent, adult legal guardian or adult eligible carer aged 18 years or older, when entering the Event and, at, all times, whilst at the Event.
Prize draws and/or Raffles held at IML ANZ events are open to people aged 18 and over only and entrants in the Prize draws and/or Raffle shall be deemed to have accepted these Terms and Conditions.
PRESENTATION MATERIALS AND SPEAKER OPINIONS
You agree that any presentation materials you may receive access to from speakers (before, during or post Event) will be used solely for your own internal, non-commercial purposes and you understand that unauthorised distribution (via sales, copying, posting on intranet/internet) is expressly forbidden. We are not liable for the information provided in the presentation materials. We do not accept any responsibility for speaker views and opinions, they are entirely the speaker’s own and in no way reflect our views and opinions.
For all IML ANZ CPD events we:
- are not responsible for content provided by third parties at our events.
- have no obligation to verify the content of such information nor to edit any such information provided by third parties.
- do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third-party details and you acknowledge that any reliance on such information will be at your own risk.
- employ a reflective CPD model (not points based) and a Certificate of attendance will only be issued if requested. These certificates are only available for live webinars and cannot be issued for recorded webinars.
are under no obligation to verify that the content of our events comply with the delegate’s accreditation scheme. We recommend that you gain approval of the session from your accreditation body before attending the event.
IML reserves the right to use any photography/ videography taken at any event held by IML, without the express written permission of those included in the photograph/video. IML may use the photograph/video in publications or other media material produced, used or contracted by IML, including, but not limited to: brochures, books, magazines, websites, social media etc. A person attending an IML event who does not wish to have their image recorded for distribution should make their wishes known to the photographer and/or contact IML at email@example.com in writing of his/her intention.
By participating in an IML event or by failing to notify IML in writing your desire to not have your photograph used by IML, you are agreeing to release, defend, hold harmless and indemnify IML from any, and, all, claims involving the use of your picture or likeness. Any person or organization, not affiliated with IML, may not use, copy, alter or modify IML photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorized person from IML.
Except as required by law, IML is not liable for any loss, inconvenience, damage, additional expense, injury, delay, loss or profit, or any other claim in relation to: (a) changes to event information, programme, speakers, event dates, including the cancellation or rescheduling of events; (b) actions, or omissions on the part of independent contractors or others outside IML’s control, who supply products and services in connection with the events; (c) unknown or unforeseen defects in any venue, vehicle, device or material used in connection with the event; (d) venue/promoter policies or legal regulations, including, but not limited to: dress standards, bans on cameras and recording devices, the responsible service of alcohol and safety regulations; or (e) events which are unforeseeable or not preventable by reasonable diligence on our part, including, but not limited to: war, fire, floods, unusually severe weather, acts of God, acts of Government, acts of terrorism, accident, failure of machinery, labour disturbances and acts or omissions of telecommunications and delivery service operations beyond our reasonable control.
LIMITATION OF LIABILITY
To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at events. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.
LAW AND JURISDICTION
These terms and conditions of sale, any contract made by a confirmed booking and all directly related matters shall be governed and interpreted exclusively under the law and courts of the State of Queensland. The submit to the exclusive jurisdiction of the Courts in Queensland and, specifically, in the District of Brisbane.
The Institute of Managers and Leaders (Group) Limited ACN 163 376 921 (IML) and its related bodies corporate (referred to in this document as we, us or our) recognise that your privacy is very important, and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage your personal information.
COLLECTION TYPES OF INFORMATION
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the products and services you are seeking. The kinds of information we typically collect include: 1. your name, date of birth and gender; 2. contact details (your address, email, phone and facsimile details); 3. current and former employment details, including the name of your employer, your position with that employer, the duration of your employment and your management experience; 4. education and qualifications; 5. skills and areas of interest (professional and otherwise); 6. other professional memberships; 7. career intentions; 8. your IP addresses and the dates and times of visits to our websites; and 9. any other personal information which will enable us to process your application for membership; 10. survey information and data from events you attend or subscribe to; 11. bring your own device (BYOD) data from computers, laptops, tablets and phones you may bring to our venues, events and use to access our wireless provided network facilities; 12. website data from our website and websites you access whilst using our internet and wireless network services at our venues or events; or 13. and other relevant information relevant to providing you with the products and services you are, or someone else you know is, seeking.
METHOD OF COLLECTION
Personal information will generally be collected directly from you through any of the following ways: 1. through our national and state office websites, including through online enquiry forms and cookies; 2. via email; 3. through a telephone conversation with you; 4. applications for membership or any of our standard forms; 5. registration and attendance at an event; 6. the provision of customer service and support, including dealings you may have with our Member Services Officer; 7. requests for brochures, to join a mailing list or to be contacted for further information about our services; 8. responses to surveys or research conducted by us or on our behalf; 9. social media and other external websites; and employment applications. We may also collect personal information about you from third parties acting on your behalf. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
PURPOSE OF COLLECTION
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of: 1. providing products and services to you or someone else you know; 2. assessing and approving your membership application; 3. responding to your enquiries; 4. providing you with information about other products and services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you; 5. providing you with information relevant to your type of business or other area of expertise or interest; 6. facilitating event and seminar enrolments; 7. processing transactions including for the payment of services and our materials; 8. processing library services and book sales; 9. processing venue hire; 10. third party training which occurs on AIM’s premises; 11. improving and developing our products and services to you and other clients of ours; 12. measuring consumer interest in our services; 13. providing you with marketing and promotional material to inform you of our other products and services, journal publications and generally promote our memberships and events. 14. any consulting services you may request; 15. reporting to various government departments for the purposes of statistical analysis, records of qualifications/statements of attainment issued and to meet the requirements of training funding agreements. 16. providing membership support services; 17. accessing online systems; and 18. facilitating our internal business operations, including the fulfilment of any legal requirements
FAILURE TO PROVIDE INFORMATION
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products and services you, or they, are seeking.
USE AND DISCLOSURE
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to: 1. our related entities to facilitate our and their internal business processes; 2. other IML interstate divisions including IML Regional Committees; 3. service providers, who assist us in operating our business and providing products and services to you (including information technology service providers or service providers who assist us in distributing our marketing material or maintaining our databases); 4. organisations that we have partnered with, including certain consulting firms, educational institutions and public-sector organisations and agencies; 5. our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about products and services and various promotions. In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection). 6. We are likely to disclose personal information about you overseas. We may disclose your personal information to overseas recipients in the USA, UK, NZ, & Asia Pacific for support and assistance as we use cloud-based internet applications that are hosted outside of Australia for our operational business platform.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
ACCESS AND CORRECTION
You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access). We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons). If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
By agreeing to our terms and conditions when purchasing tickets to IML events you agree to subscribe to marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
COMPLAINTS AND FEEDBACK