1. General

  1. You agree that you have read and understood these terms and conditions (‘Terms’) and that you accept that these Terms, together with any contract made by a confirmed booking, form the entire agreement between you and IML National trading as the Institute of Managers and Leaders Australia and New Zealand (‘IML’) with respect to your purchase of a Development Program.
  2. A ‘Development Program’ includes the following for the purpose of these Terms:
    1. IML’s Intentional Leadership Foundations program
    2. IML’s Intentional Leadership Essentials program
    3. IML’s Intentional Leadership Accelerate program
    4. People Matters program
    5. Virtual Workshops
    6. Webinars
    7. Short Course
    8. Development Day
    9. Member and other events
  3. IML reserves the right to amend these Terms at any time, without notice to you.

2. Payments

  1. Prices on IML’s website are in AUD and are inclusive of GST.
  2. Payment is due immediately via credit card at the time you book a place in a Development Program. Invoice payment may be available upon request (conditions apply).
  3. Bookings will not be confirmed by IML until payment by you is received in full.

3. Refunds, Transfers & Cancellation Policy

  1. Member and other events, Development Day, Webinars, Short Courses & Virtual Workshops (referred to in this clause as “Short Program”)
    1. A minimum of 2 Business Days’ notice in writing is required for:
      1. A transfer of your booking to another session; or
      2. The nomination of a substitute attendee; or
      3. the request for the issue of a credit note, to be used towards a future Short Program. Any credit note issued MUST be redeemed within 12 months of the date of the original Short Program or it will expire, and
      you must notify IML by email to programs@managersandleaders.com.au, quoting the name of the Short Program, the date of the Short Program and your name and contact details. Where prior notice is not provided by you to IML, then any failure by you to attend the Short Program will be treated as a cancellation, for which you will not be entitled to a refund.
    2. Where a Short Program is recorded, you cannot transfer to another session or nominate a substitute attendee. You will, instead, be provided with a recording of the Short Program within 5 Business Days of the conclusion of the Short Program.
    3. Cancellations will only be accepted in the first 48 hours after you book (‘Cooling Off Period”), provided that you book more than 48 hours prior to the date upon which the Short Program is to be provided. After the Cooling Off Period expires, all fees paid are non-refundable.
  2. Intentional Leadership Development Programs (Essentials, Foundations, Accelerate )(People Matters programs and extension module) (referred to in this clause as “IL Development Programs”)
    1. If you cannot attend an IL Development Program, then you must contact IML at least 30 days prior to the program commencement date and either:
      1. Nominate a substitute attendee for the IL Development Program; or
      2. Request that your enrolment in the IL Development Program be transferred to the same course at a future date, to be completed within 12 months of the date that the original IL Development Program was due to commence.
    2. Transfers to a course at a future date may only be accepted if your transfer to another IL Development Program does not cause the original IL Development Program to be cancelled due to insufficient numbers.
    3. Should you transfer your enrolment or nominate a substitute attendee as referred to in 4 (b) (i) above, then an administration fee of A$250 is payable, which includes administration fees for attending to the transfer or substitution and to cover any pre-program activities and diagnostics.
    4. Where you provide more than 21 days of cancellation of your place in an IL Development Program, then IML will refund any fees paid by you less an administration fee of A$250.
    5. Where you provide 21 days or less notice of cancellation of your place in an IL Development Program, then IML will refund to you 50% of the fee paid by you for your place in the IL Development Program and IML will retain the balance 50% to cover their costs incurred by your cancellation in the IL Development Program. You agree that the retention of 50% of the costs of the IL Development Program by IML is fair and reasonable.
    6. Cancellation of your place in an IL Development Program, or a request for a transfer or to substitute an attendee must be notified in writing to: programs@managersandleaders.com.au.
  3. Coaching Sessions

    If you be unable to attend a coaching session on the allocated days, resulting in the coaching session needing to be rescheduled to another day not already allocated to coaching, a A$350.00 fee is payable.

4. IML Cancellation or Postponement or Transfer from FTF to Virtual

  1. IML reserves the right at any time, at its sole discretion, and for any reason whatsoever, to:
    1. change the format, participants, content, facilitator, location and timing or any other aspect of the Development Program;
    2. postpone the Development Program or any part of the Development Program;
    3. cancel the Development Program or any part of the Development Program; or
    4. convert the Development Program from face to face sessions to virtual sessions.
  2. If the location and/or timing of a Development Program is changed or it is cancelled or postponed by IML you will be notified as soon as possible via email.
  3. If the Development Program is cancelled or postponed by IML, for reasons that are beyond IML’s reasonable control, IML may retain the price paid and will not be required to refund the fee paid by you for the Development Program.
  4. Where a People Matters Program is cancelled due to there being less than 12 participants booked to attend within fourteen (14) days of the advertised delivery date, IML will provide you with written notification and will offer to provide a refund or reschedule the delivery for you provided you have booked and pre-paid to attend the Program.
  5. For reasons other than as set out above or elsewhere in these Terms, IML will refund the fee paid by you for the Development Program less any reasonable administration costs (as determined by IML).
  6. IML is not liable for any loss, inconvenience, damage, additional expense, injury, delay, loss or profit, or any other claim as a consequence of the cancellation or postponement of a Development Program.

5. Presentation Materials, Speaker Opinions and Third Party Authors

  1. You agree that any presentation materials you may receive access to from speakers (before, during or post Development Program) will be used solely for your own internal, non-commercial purposes and you understand that unauthorised distribution is expressly forbidden.
  2. We are not liable for the information provided in the presentation materials or DISC or other diagnostic tools, in handouts or books that were written by third party authors.
  3. We do not accept any responsibility for speaker views and opinions, they are entirely the speaker’s own and in no way reflect IML’s views and opinions.

6. Development Programs and Continuing Professional Development

For all Development Programs we:
  1. will issue a Certificate of Attendance only upon express request; and
  2. are under no obligation to verify that the content of our Development Programs comply with your accreditation or continuing professional development scheme. We recommend that you gain approval of the session from your accreditation or professional body before attending the Development Program if you wish to claim points for continuing professional development.

7. Photography / Videography

  1. IML reserves the right to use any photography or videography taken at any Development Program held by IML, without the express written permission of those included in the photograph or video. IML may use the photograph or video in publications or other media material produced, used or contracted by IML, including, but not limited to: brochures, books, magazines, websites, and social media.
  2. A person attending a Development Program who does not wish to have their image recorded for distribution should make their wishes known to the photographer and/or contact IML at programs@managersandleaders.com.au in writing of his/her intention.
  3. By participating in a Development Program or by failing to notify IML in writing of your desire to not have your photograph used by IML, you are agreeing to release, defend, hold harmless and indemnify IML from any, and all, claims involving the use of your picture or likeness.
  4. Any person or organisation, not affiliated with IML, may not use, copy, alter or modify IML photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised person from IML.

8. Limitation of Liability

  1. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase or booking of a Development Program and attendance at a Development Program.
  2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the Development Program purchased by you, plus any relevant booking and delivery fees.

9. Law and Jurisdiction

These terms and conditions of sale, any contract made by a confirmed booking and all directly related matters shall be governed and interpreted exclusively under the law and courts of the State of Queensland. You submit to the exclusive jurisdiction of the Courts in Queensland and, specifically, in the District of Brisbane.

10. Privacy Policy

Any personal information submitted by you via IML’s Website will be handled in accordance with our Privacy Policy.