1. On the job
We’re involved in the preparation for travel. If you’re going on a holiday to Brazil, for example, you’ll require vaccines, perhaps medication to take with you, a travel kit and information to ensure you remain healthy overseas. The challenge is in delivering something that’s clinically appropriate and of great value within operational and financial constraints.
2. Management style
What I value in management is collaboration and a general consensus in decision-making. I’m not the expert when it comes to the products and services that we’re delivering and I’m heavily guided by intelligent people. If I can assist in providing the right framework and ensuring that decisions get made so that things happen, then I think I’m doing a good job.
3. Early ambition
I had bright shiny dreams of being a radio copywriter but learning more about the healthcare industry and managing people excited me and kept me interested.
4. First job
I started in an administration call-centre kind of role at [medical and travel security services company] International SOS. My intention was that it would get me through the Christmas period while I had a break from my advertising diploma and before I did a marketing degree. I progressed through the business to become operations manager.
5. Career trajectory
I like being part of something good. I’m not a clinician but I have a great deal of respect for the clinical environment and I like the fact I can play a role in facilitating either the recovery of others or any preventative requirements for their health.