Development Day: Dealing with the tough stuff – handling conflict and difficult situations

Join IML ANZ's best facilitators on 9 June in a full day of virtual learning experiences as we explore how to overcome difficult workplace situations.

Sessions schedule

Session Topic Facilitator Session time Link
Problem worker or worker with a problem-solving deficiency?

Learn how to identify underdeveloped problem-solving skills and deal with frustration tolerance within your team.

Mark Jones 9am-10am AEST Find out more
Dealing with tough staff: personality and conflict Uncover how different personality types respond to conflict and learn how to achieve a win/win outcome. Marni Cook 10:30am-11:30am AEST Find out more
Coaching skills for leaders Understand the 5 functions of a team and key coaching skills for leaders so you can manage conflict and difficult situations. Rupert Bryce 12:30pm-1:30pm AEST Find out more
Managing up – how to have difficult conversations with your boss Master the skill of managing up and effectively manage tough conversations freely and openly . Grant Withrington 2pm-3pm AEST Find out more
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