Group Executive Business Performance, Sunshine Coast Council
Jeanette started her career as an ‘English as a Second Language’ teacher in Bangkok. Her first role was leading the Learning and Development function for Optus. She then moved to the UK and spent 10 years with Microsoft concluding as the Head of Customer Service for EMEA. She has extensive experience in the public sector holding senior roles in NSW Treasury working with the Secretary and in NSW Transport accountable to the Ministers office for the Customer experience. Jeanette has also been the General Manager of Business and Portfolio Management for NBN Co. were she was responsible for the office of the Chief Operations Officer. Jeanette spent two years in consulting with Boston Consulting Group as an advisor in implementation and sustainable change working across multiple federal and state government organisations with senior leadership teams and Ministers.
Jeanette currently holds the role of Chief Operations Officer for the Sunshine Coast Council which has just over 1,800 employees. Her portfolio is responsible for Information Technology, Finance, Human Resources, Procurement and Property Management with a budget of $111 million.
Jeanette is considered an expert in Portfolio and change management having established and chaired the community of change professional for the public sector and often speaks on the subject at specialist conferences. She is a certified coach and is passionate about helping executives turn their talents into strengths. Jeanette holds a Masters of Education, and has commenced her PHD in Change leadership.
Jeanette is a strength and value based leader and believes in the perfect balance between grit and grace.