Managing and leading people can be incredibly rewarding. But when one of your staff members is very difficult, it can also be incredibly challenging. Dealing with a very difficult person can be stressful and can consume a disproportionate amount of your time. Even the best managers and leaders can be tempted to avoid dealing with a very difficult person in the hope that the issue will fix itself, or in an attempt to avoid retaliation and conflict.
Hope, however, is not a plan! In this webinar we will discuss the approach you should take when dealing with a very difficult person at work, regardless of what lies behind their behaviour. We will discuss:
– the impact of very difficult people on a workplace
– your legal and moral obligations
– the type of language to use when communicating with a very difficult person
– how to survive external scrutiny
– what reasonable management action really means.
*Please note this is a recorded session.
Paul is a former senior officer in the Australian Army, and has over 30 years experience as a manager and leader. He has worked across Australia, and in many other countries grappling with the real-world challenges of dealing with very difficult people.
Paul started his career spectacularly poorly qualified to manage difficult people, but has learnt much by working with lawyers, journalists, psychologists and other health professionals on these issues. He has developed a pragmatic approach to managing very difficult people, that he now shares with clients in his current role as a coach and consultant learning specialist.
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