BRISBANE MASTERCLASS: Accidental Manager to Intentional Leader


South Bank

date & time

28/06/2018 - 8:45 am to 5:00 pm

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Technical specialists are undoubtedly the essential cogs and gears of any successful organisation. From accountants to IT experts to data analysts, these skilled professionals earn promotions through years of dedication and proven results, but often with little experience and training in management and leadership, these managers struggle with moving from daily technical tasks to long-term strategy.

On the flipside, professional specialists looking to be promoted to managers are often disregarded by senior leaders who overlook their leadership potential.

The Institute of Managers and Leaders’ upcoming Masterclass, ‘Accidental Manager to Intentional Leader’, will explore the transition between staff member and manager, equipping you with the skills to take the next step in your career.



Members $495 | Non-Members $595


Member (3+) $445.50pp  | Non-Member (3+) $535.50pp


Event Partner

Glenn Toms BBus G.Dip Fin & Inv FFin FIML GAICD

CEO, RACQ Assistance, RACQ Operations Pty LTD

Glenn Toms is a senior executive with the Royal Automobile Club of Queensland and as Chief Executive Officer Operations is responsible for leading the executive management team which provides core customer and motoring services to RACQ members and RACQ Insurance policy holders. This includes responsibility for customer contact centres, retail stores, lifestyle and leisure, roadside assistance and other motoring enterprises (e.g. vehicle inspections, batteries, drive assist, auto glass).
Glenn has been with RACQ for 28 years, joining in 1990.
He holds a business degree, with majors in finance, economics and accounting together with a graduate diploma in applied finance and investment.


Professor Peter J. Jordan B Arts (Hons), GCert Management, PhD

Professor of Organisational Behaviour, Griffith University

Peter J. Jordan is a Professor of Organizational Behaviour and the Acting Director of the Work Organization and Wellbeing Research Centre at the Griffith Business School, Griffith University.  Peter’s current research interests include emotional intelligence, emotions in organizations, team performance and entitlement perceptions in organizations.  Peter has published extensively in this field in leading international journals and has been awarded significant funding from the Australian Research Council for research in the area of emotional intelligence.  He is a past president of the Australia and New Zealand Academy of Management and has been invited to deliver presentations to business groups across South East Asia.


Catherine Baxter AFIML

VP Operations, Aurizon

As General Manager, Service Delivery Coal North, Operations Catherine Baxter has been working with her team to create significant changes to the Coal North operations which includes Goonyella and Newlands Coal Systems in Central Queensland. Catherine believes that Aurizon has a very exciting future given all the changes that the Company is going through to make itself more efficient. The learnings that Catherine has brought to Aurizon from other companies is to continually pursue excellence and speed change.


Brett Lightfoot

National Director Healthcare – State Director QLD/NT, Microsoft

As State Director Brett is responsible for the overall Microsoft business in Queensland and Northern Territory . This includes meeting the needs of Microsoft’s enterprise customers across both commercial and public sector, as well as supporting a diverse range of business partners who develop , deploy and manage a wide range of innovative business solutions built on the Microsoft platform. The Microsoft Queensland business also runs one of two Microsoft Innovation Centers in Australia which proudly support emerging businesses, students, entrepreneurs and start-up companies.

Brett has over 20 years of experience in the ICT industry and is passionate about creative and innovative solutions that can change people’s lives and foster economic development.

Prior to Microsoft Brett held positions of  State Director for Nortel QLD and National Professional Services Manager for Getronics Australia. Brett holds a Degree in Industrial Design and loves to apply design principles to innovation in software and services.


Andrew Shone AFIML

CEO, Southpac Aerospace

Andy has been leading Southpac in the capacity of CEO since 2014 and had previously held the role of General Manager for four years. In this time Southpac has grown to become the region’s leading provider of aviation safety services. As an experienced facilitator, Andy has been recognised for his passionate delivery and focus on student engagement. He has overseen the development of many new courses and the implementation of comprehensive Safety and Leadership training programs. Andy is also an active lead auditor and consultant and has conducted hundreds of audits and led the implementation of management systems for over 30 diverse organisations.


Francesca Webster

CEO and Founder, Brazilian Beauty & The Australian Skin Institute

Since founding Brazilian Beauty, Francesca Webster has learnt how to succeed in several new highly competitive industries; the beauty industry, the franchise sector and the skincare industry. Francesca has built her beauty businesses around the idea of nurturing successful women. In 2004 she began Brazilian Beauty and in 2012 the Australian Skin Institute, because she wanted to use her corporate skills and strong drive to give others the opportunity to succeed as business women in their own right.

Brazilian Beauty, winners of the Lord Mayors Business Award for Small Business Growth in 2014, is headquartered in Queensland. Sixteenth in BRW’s Fast Franchise list in 2011, QLD Woman in Franchising 2011 & 2016, Ernst & Young Entrepreneur Finalist 2012, Brisbane Business News Young Entrepreneur Finalist 2012 and Telstra Business Women’s Award Finalist 2014.


Panel Session hosted by Griffith Business School – Innovating for success

Panelists to be announced shortly…..


Webb Centre Building (S02), Room 7.16, 226 Grey Street, South Bank, Queensland, 4101, Australia