a) These IML Development Programs Terms and Conditions relate to, your purchase of and attendance at, Development Programs held by the Institute of Managers and Leaders Australia and New Zealand (IML).
b) Please review these terms prior to purchasing or booking a Development Program or a place in a Development Program.
c) A ‘Development Program’ includes the following for the purpose of these terms:
i) IML’s Intentional Leadership Foundations program
ii) IML’s Intentional Leadership Accelerate program
d) By purchasing or booking a Development Program or a place in a Development Program, you agree to be bound by these terms and conditions.
e) IML reserves the right to amend these terms and conditions at any time.
f) The current version will be available via our website
a) IML reserves the right to change a Development Program, including, but not limited to, the content of a program and the facilitator of a program, at any time at its sole discretion.
a) Prices are inclusive of GST.
b) All bookings must be accompanied by full payment.
c) Bookings will not be confirmed until payment is received in full.
d) You can pay via credit card at the time of registration.
e) Some programs allow payment via invoice.
f) Should you request an invoice, it is important to note that your booking is not confirmed until payment is received.
g) Payment is due immediately
h) Be sure to record your deposit reference as your invoice number when making your deposit as noted on your Invoice.
Bank Account Details for EFT Payment
Australian Institute of Management (Group) Limited
BSB 084 004
Acct 84162 6411
Email your remittance to email@example.com
4. REFUNDS, TRANSFERS & CANCELLATION POLICY
a) All cancellations must be received in writing.
i) If a deposit is paid for a Development Program that deposit is non-refundable.
ii) Should the Client cancel the Development Program or their place within a Development Program, the full fee for the Development Program is payable unless at least 30 days’ notice in writing of the cancellation is provided by the Client to IML. Alternatively, the Development Program may be transferred to another mutually agreed date or to another person.
iii) Cancellation of a Development Program or a place within a Development Program must be provided in writing to: firstname.lastname@example.org
iv) Should you be unable to attend a public cohort of a Development Program, Masterclass or IML Webinar, you can transfer your place to another person. For IML Masterclasses this may be done via the booking platform CVent. For other Development Programs please provide the details of the cancellation in writing to email@example.com.
b) Cancellation of Coaching Sessions
i) Should the Client be unable to attend a coaching session on the allocated days, resulting in the coaching session needing to be rescheduled to another day not already allocated to coaching, a $350.00 fee is payable.
5. DEVELOPMENT PROGRAM CANCELLATION OR POSTPONEMENT
a) IML reserves the right at any time to:
i) change the format, participants, content, location and timing or any other aspect of the Development Program;
ii) postpone the Development Program or any part of the Development Program; or
iii) cancel the Development Program or any part of the Development Program, and will not be liable for any damages, costs, losses or expenses of any kind incurred or suffered by You, as a result, of, or, in relation to, IML modifying, postponing or cancelling the Development Program or any part of the Development Program.
iv) if the location and/or timing of a Development Program is changed or it is cancelled or postponed by IML you will be notified as soon as possible via email
v) if the Development Program is cancelled or postponed by IML, for reasons that are beyond IML’s reasonable control, IML may retain the price paid and will not be required to refund the price; or
vi) for reasons other than as set out above or in these terms and conditions, IML will refund the price paid less any reasonable administration costs (as determined by IML).
6. PRESENTATION MATERIALS AND SPEAKER OPINIONS
a) You agree that any presentation materials you may receive access to from speakers (before, during or post Development Program) will be used solely for your own internal, non-commercial purposes and you understand that unauthorised distribution (via sales, copying, posting on intranet/internet) is expressly forbidden.
b) We are not liable for the information provided in the presentation materials.
c) We do not accept any responsibility for speaker views and opinions, they are entirely the speaker’s own and in no way reflect IML’s views and opinions.
7. DEVELOPMENT PROGRAMS
a) For all Development Programs we:
i) are not responsible for content provided by third parties at our programs.
ii) have no obligation to verify the content of such information nor to edit any such information provided by third parties.
iii) do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third-party details and you acknowledge that any reliance on such information will be at your own risk.
iv) will issue a Certificate of Attendance only upon express request.
v) are under no obligation to verify that the content of our Development Programs comply with the delegate’s accreditation or continuing professional development scheme. We recommend that you gain approval of the session from your accreditation or professional body before attending the Development Program.
a) IML reserves the right to use any photography or videography taken at any Development Program held by IML, without the express written permission of those included in the photograph or video. IML may use the photograph or video in publications or other media material produced, used or contracted by IML, including, but not limited to: brochures, books, magazines, websites, and social media.
b) A person attending a Development Program who does not wish to have their image recorded for distribution should make their wishes known to the photographer and/or contact IML at firstname.lastname@example.org in writing of his/her intention.
c) By participating in a Development Program or by failing to notify IML in writing of your desire to not have your photograph used by IML, you are agreeing to release, defend, hold harmless and indemnify IML from any, and, all, claims involving the use of your picture or likeness.
d) Any person or organization, not affiliated with IML, may not use, copy, alter or modify IML photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorized person from IML.
9. FORCE MAJEURE
a) Except as required by law, IML is not liable for any loss, inconvenience, damage, additional expense, injury, delay, loss or profit, or any other claim in relation to:
i) changes to Development Program information, programme, speakers, program dates, including the cancellation or rescheduling of programs;
ii) actions, or omissions on the part of independent contractors or others outside IML’s control, who supply products and services in connection with the programs;
iii) unknown or unforeseen defects in any venue, vehicle, device or material used in connection with a Development Program;
iv) venue/promoter policies or legal regulations, including, but not limited to, dress standards, bans on cameras and recording devices, the responsible service of alcohol and safety regulations; or
v) events which are unforeseeable or not preventable by reasonable diligence on our part, including, but not limited to, war, fire, floods, unusually severe weather, acts of God, acts of Government, acts of terrorism, accident, failure of machinery, labour disturbances and acts or omissions of telecommunications and delivery service operations beyond our reasonable control.
10. LIMITATION OF LIABILITY
a) To the extent permitted by law, we exclude all conditions and warranties relating to your purchase or booking of a Development Program and attendance at a Development Program.
b) Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the Development Program purchased by you, plus any relevant booking and delivery fees.
11. LAW AND JURISDICTION
a) These terms and conditions of sale, any contract made by a confirmed booking and all directly related matters shall be governed and interpreted exclusively under the law and courts of the State of Queensland. You submit to the exclusive jurisdiction of the Courts in Queensland and, specifically, in the District of Brisbane.
a) The Institute of Managers and Leaders Limited ACN 163 376 921 (IML) and its related bodies corporate (referred to in this document as we, us or our) recognise that your privacy is very important, and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage your personal information.
TYPES OF INFORMATION COLLECTED
a) We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the products and services you are seeking. The kinds of information we typically collect include:
i) your name, date of birth and gender;
ii) contact details (your address, email, phone and facsimile details);
iii) current and former employment details, including the name of your employer and line manager, their contact details, your position with that employer, the duration of your employment and your management experience;
iv) education and qualifications;
v) skills and areas of interest (professional and otherwise);
vi) other professional memberships;
vii) career intentions;
viii) your IP addresses and the dates and times of visits to our websites; and
ix) any other personal information which will enable us to process your application for membership;
x) survey information and data from programs you attend or subscribe to;
xi) bring your own device (BYOD) data from computers, laptops, tablets and phones you may bring to our venues, programs and use to access our wireless provided network facilities;
xii) website data from our website and websites you access whilst using our internet and wireless network services at our venues or programs; or
xiii) and other relevant information relevant to providing you with the products and services you are, or someone else you know is, seeking.
METHOD OF COLLECTION
b) Personal information will generally be collected directly from you through any of the following ways:
i) through our national and state office websites, including through online enquiry forms and cookies;
ii) via email;
iii) through a telephone conversation with you;
iv) applications for membership or any of our standard forms;
v) registration and attendance at a program or event;
vi) the provision of customer service and support, including dealings you may have with our Member Services Officer;
vii) requests for brochures, to join a mailing list or to be contacted for further information about our services;
viii) responses to surveys or research conducted by us or on our behalf;
ix) social media and other external websites; and employment applications.
c) We may also collect personal information about you from third parties acting on your behalf.
d) There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
PURPOSE OF COLLECTION
e) The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:
i) providing products and services to you or someone else you know;
ii) assessing and approving your membership application;
iii) responding to your enquiries;
iv) providing you with information about other products and services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
v) providing you with information relevant to your type of business or other area of expertise or interest;
vi) facilitating program and seminar enrolments;
vii) processing transactions including for the payment of services and our materials;
viii) processing library services and book sales;
ix) processing venue hire;
x) third party training which occurs on IML’s premises;
xi) improving and developing our products and services to you and other clients of ours;
xii) measuring consumer interest in our services;
xiii) providing you with marketing and promotional material to inform you of our other products and services, journal publications and generally promote our memberships and development programs.
xiv) any consulting services you may request;
xv) reporting to various government departments for the purposes of statistical analysis, records of qualifications/statements of attainment issued and to meet the requirements of training funding agreements.
xvi) providing membership support services;
xvii) accessing online systems; and
xviii) facilitating our internal business operations, including the fulfilment of any legal requirements
14. FAILURE TO PROVIDE INFORMATION
a) If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products and services you, or they, are seeking.
15. INTERNET USERS
a) If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
c) Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
16. USE AND DISCLOSURE
a) Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
i) our related entities to facilitate our and their internal business processes;
ii) other IML interstate divisions including IML Regional Committees;
iii) service providers, who assist us in operating our business and providing products and services to you (including information technology service providers or service providers who assist us in distributing our marketing material or maintaining our databases);
iv) organisations that we have partnered with, including certain consulting firms, educational institutions and public-sector organisations and agencies;
v) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about products and services and various promotions. In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
vi) We are likely to disclose personal information about you overseas. We may disclose your personal information to overseas recipients in the USA, UK, NZ, & Asia Pacific for support and assistance as we use cloud-based internet applications that are hosted outside of Australia for our operational business platform.
a) We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
18. ACCESS AND CORRECTION
a) You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access).
b) We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
c) If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
d) If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
a) By agreeing to our terms and conditions when purchasing a Development Program or booking a place within a Development Program you agree to subscribe to marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
20. COMPLAINTS AND FEEDBACK
a) If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.
b) If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacycomplaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.
d) For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.