Effective change starts with failure

Image not found

Effective change starts with failure

By Richard Shrapnel FIML


Because no one likes to fail, we’ve created many ‘feel-good’ sayings about it. However, most of us take these so-called clichés with a grain of salt. But in business, leaders must pay attention to their attitude toward failure – it could hold the key to success.

So, how does your business consider failure?


Non-compliance is not failure

Let’s define failure at the outset. Failure has nothing to do with non-compliance. And by non-compliance, I mean not upholding business values, policies, procedures – the set ways which everyone knows the business requires one to act. That’s not failure. That’s breaking the rules; and appropriate sanctions should be applied and enforced. Non-compliance is an issue of discipline, and all business must uphold discipline.

Failure is trying something new, untested, experimenting, stretching the business’s capability to a new level but not reaching the ‘hoped-for’ outcome.

I draw this distinction as many businesses around the world get caught up in not meeting appropriate standards, whether they be internal to the business or external through regulation and even customer expectations. These outcomes are often described as failures, where they are better-considered non-compliance.

Failure should be encouraged whereas, non-compliance should not be tolerated.


Failing forward

Success and profitability rely on a business’s ability to outcompete all others in its chosen marketplace. And that means being able to deliver greater value to customers than your competitors today and importantly tomorrow.

Stepping out, evolving, reinventing and creating are some of the descriptors I would use to flag the type of behaviours that a business must immerse itself in to be competitive. If a business simply continues with what worked in the past, then there will become a time when their customers’ needs and their competitors’ capabilities have all moved on, and they are left behind.

This ability to continually evolve requires the practice of trying, failing, retrying and continuing to learn from each step taken. Then incorporate those learnings into the value that you deliver to your customers.


Barriers to failing

There are many barriers that exist within a business that will prevent it from failing and taking those learnings forward, but they can all be traced back to the business’s attitude to failure.

In many businesses, failure is spelt ‘your fault’, and it is often swept under the carpet or passed around when it occurs. Such an attitude is anti-change and counter-growth. Everyone wants to be associated with the successful project, and no one had anything to do with the failure. Failure can be a source of fear – real fear – but should it be feared?

Material losses can be incurred by businesses where a fear of failure is prevalent. This fear seeds a blame culture leading to denial, no ownership, and a lack of oversight and accountability. Failures may well be hidden where fear is prevalent, and losses escalated rather than mitigated.

There can be no learnings where fear exists as no one will want to be associated with or recall the project nor its lessons.

So what attitude should a business seek to develop when it comes to failure. Well, there are, I believe, two aspects:

  • We are an innovative and growing business, so experimentation is part of who we must be.
  • Failures will occur and will be acknowledged with humility, acceptance and learning.


Honestly, doesn’t something only become a failure if you abandon all the learnings and hope for the future? The attitude you create and sustain in your business must uphold the right attitude towards failure. And do not allow failure to become a political tool within the business.


How leaders should handle failure

The way leaders act with respect to failure will set the role model for everyone else in the business to follow. Failure is a test of and testament to the character of leaders. How leaders handle their failures and those of fellow leaders and colleagues speaks volumes to their character and motive. You should listen carefully to what it says as it will identify the worthy leaders in your business.

Leaders will need to develop humility as a core character trait if they are to build a business that grows and can outcompete everyone else in their market. Humility is the character trait that allows you to listen and learn most effectively, and that is a trait you want in your business’s DNA.

The trait you do not want in your business is self-interest. Self-interest will undermine your individual and your business’s success. If you are always putting yourself first, then no one else will be uplifted, and that uplifting of others is essential for growth.

The right people, in the right places with the right attitude, is essential to the growth and enduring success of your business.

How your business views and approaches failure is a cornerstone to its ability to deliver greater value to your customers every day. Allow the wrong attitude to take hold, and your business will stagnate. Seed, feed and flourish the right attitude, and growth will never be an issue.

Richard Shrapnel is a business strategist, advisor and speaker. He is a Fellow of IML ANZ.

Leave a Reply

Your email address will not be published.

Related Blogs

As told to Andy McLean MIML   In a leadership career spanning five decades, Chris Golis FIML…
By Amy McShane   This year has certainly seen a shift when it comes to how businesses are…
Business and change are inextricable. But just because it’s common doesn’t mean successful business…
By Dr Mathew Donald   The age of disruption may be characterised as an environment that is…
When employees reach a peak of self-fulfilment and growth, how do you help them to stay motivated? Could…
By Kara Atkinson   In the digital era, fast-paced, competitive business environments reward…
payday payday loans payday loans online viagra viagra online viagra buy generic viagra cbd oil